Privacy Policy
Controller
The party responsible for data processing within the meaning of the Swiss Federal Act on Data Protection (FADP) is:
SilentCreation GmbH
In der Wässeri 44
8047 Zurich
Switzerland
Email: info@silentcreation.ch
Scope
This Privacy Policy applies to the processing of personal data in connection with visits to our website and the provision of our services. These include in particular software development, custom development, hosting, domain and DNS management, automation, audits, interim mandates and consulting.
We process personal data in accordance with the principles of good faith, lawfulness, proportionality, purpose limitation, accuracy and data security.
Collection and processing of personal data
We process personal data that you provide to us via our website, through the contact form or in the course of a collaboration. This includes in particular first name, last name, email address, telephone number, company name and the content of your enquiry.
Providing this data is voluntary. Without certain information, we may be unable to process enquiries or services, or may only be able to do so to a limited extent.
Purpose of data processing
We process personal data in particular for the following purposes:
- Processing enquiries and contact requests
- Carrying out and handling mandates, projects and contracts
- Operation, maintenance and security of our website and systems
- Operation of hosting, domain and DNS services
- Fulfilment of legal and contractual obligations
- Improvement of our website and services
Server log files
When you visit our website and when we operate systems hosted by us, our servers automatically collect technical data. This includes in particular IP address, date and time of access, pages or resources accessed, amount of data transferred, browser type and version, operating system used and referrer URL.
This data is used for technical operation, system security and the detection and prevention of attacks. We do not assign this data to specific individuals. Log files are deleted no later than after 6 months unless they are required for longer to investigate a specific security incident.
Contact form
If you contact us via the contact form, we store and process your details in order to handle your enquiry. Data is only passed on to third parties if this is necessary to handle your enquiry, if there is a legal obligation or if you have expressly consented.
Cookies
Our website uses cookies. Technically necessary cookies are required for the operation of the website and cannot be disabled.
For reach measurement, we use analytics cookies only after your consent via the cookie banner. Your consent is stored in the cookie “sc-cookie-consent”. You can withdraw consent at any time via the cookie settings or disable cookies in your browser settings. This may restrict the functionality of the website.
Web analytics with Matomo
We use Matomo for the statistical analysis of website usage. Matomo is self-hosted by us and operated on our own infrastructure. No analytics data is transmitted to third parties.
Matomo is configured in a privacy-friendly manner. The IP address is shortened before storage. A Do Not Track setting set in the browser is respected. Web analytics is carried out exclusively after your consent via the cookie banner. The collected raw data is deleted no later than after 180 days.
Disclosure to third parties and processors
We only disclose personal data to third parties if this is necessary for the fulfilment of a contract, if there is a legal obligation or if you have expressly consented.
Where we engage service providers who process personal data on our behalf, we contractually ensure that this data is processed only according to our instructions, for a specific purpose, confidentially and with appropriate data security.
Data processing in the context of mandates and hosting
In the course of our services, we process data provided to us by customers or processed through the systems we operate. This concerns in particular hosting, software development, automation, audits, interim mandates and domain and DNS services.
For such customer data, we generally act as processor. Responsibility for the lawfulness of the processing remains with the respective customer as controller. We process this data exclusively to fulfil the agreed mandate and in accordance with the customer's instructions.
Confidentiality
All customer data received in the course of a collaboration is treated confidentially and used exclusively to fulfil the respective mandate. Confidentiality is ensured through contractual obligations, internal instructions and technical measures. It continues to apply after the collaboration has ended.
Disclosure of personal data abroad
Personal data is generally processed in Switzerland and hosted on servers in Switzerland.
Where personal data is disclosed to recipients abroad, this is done only if an adequate level of data protection exists or suitable safeguards are provided. These include in particular standard contractual clauses, recognised adequacy mechanisms or other legally permissible bases.
Data security
We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss, destruction, alteration or misuse.
These include in particular encrypted transmission, access controls, separate customer environments, logging, regular security updates, backups and monitoring. Our security measures are continuously reviewed and adapted to the state of the art.
Retention period
We retain personal data only for as long as necessary for the respective purpose or as required by statutory retention obligations. Business and contract-related data is generally retained for 10 years. Thereafter, the data is deleted or anonymised.
Your rights
Within the scope of applicable data protection law, you have the right to information about the personal data we process, to rectification of inaccurate data, to deletion where no statutory retention obligations prevent this, to disclosure or transfer of your data, and to object to data processing or withdraw consent you have given.
To exercise your rights and for questions about data protection, you can reach us at:
info@silentcreation.ch
To process your request, we may require proof of identity.
Competent supervisory authority
Federal Data Protection and Information Commissioner
Feldeggweg 1
3003 Bern
Switzerland
Changes
We reserve the right to amend this Privacy Policy at any time. The version published on the website at the time applies.
Version
June 2026